LBC's Commitment to their Loyal Customers
When receiving a package, you should always make sure that the package is in good condition before signing the delivery receipt. Signing the receipt upon acceptance of the package is a binding contract that means the package you got was not pilfered or tampered in any way. However, this was not the case with Bakura Pagaduan, a recipient of a delivery by LBC Express. He received a package that was supposed to contain shoes and other items. Upon delivery, Pagaduan signed the delivery receipt without incident and some time later came to the local LBC branch to complain that his package was tampered. The local LBC branch people then offered him to sign a complaint form so that the incident can be documented and properly investigated. However, Pagaduan declined to file a formal complaint which could have investigated the matter more fully. Eventually, Pagaduan demanded to be compensated for his alleged lost item. LBC Express agreed, and did not delay compliance. Because