Raves and Rants
BPI SAN MATEO SHOULD BE IN THE HALL OF SHAME FOR
AWFUL CUSTOMER CARE!
AWFUL CUSTOMER CARE!
In the past, I have always been so critical of how the banking system in the Philippines treat their clients. For me, banks in the Philippine don't really serve their clients, especially those that are simply putting their money in the bank, thinking that it is safer. Banks in the Philippines are out to get and get money from their clients and what do their clients get in return? Nada. Want to know what customers get from their banks? Here are some of them.
1. Very low interest rates. I have a friend who kept her money in the bank, all P300,000 of it for one year hoping that it will earn her a noteable sum. Atter one year, she was so excited to find out how much her P300,000 earned. She almost fainted when her P300,000 barely earned 5,000. And worse, this amount needed to be taxed for about 7%. Can you believe it? But it is a different story when banks lend money to their clients. If you borrow from the bank, for 24 mos, they will charge as much as 9% of the money for interest and you're going to pay that amount in equal amounts for 24 months. That is quiet manageable for some, I believe. However, when it is 36 mos, the interest rates increases to 15%. See what the discrepancy is?
1. Very low interest rates. I have a friend who kept her money in the bank, all P300,000 of it for one year hoping that it will earn her a noteable sum. Atter one year, she was so excited to find out how much her P300,000 earned. She almost fainted when her P300,000 barely earned 5,000. And worse, this amount needed to be taxed for about 7%. Can you believe it? But it is a different story when banks lend money to their clients. If you borrow from the bank, for 24 mos, they will charge as much as 9% of the money for interest and you're going to pay that amount in equal amounts for 24 months. That is quiet manageable for some, I believe. However, when it is 36 mos, the interest rates increases to 15%. See what the discrepancy is?
2. Long hours standing because there are no chairs provided. This is true for BDO. However, if it is a not so busy day, and the bank tellers are feeling helpful, they will work efficiently and you won't have to spend more than 15 mins inside the bank in the queue. However, when the line is long and the bank tellers are not working efficiently, then be ready to spend more than 30 mins standing, especially if the persons next to you, have more than one transactions and are bringing wads and wads of money for depositing. You'll curse the devil but you have no choice because you already have waited and went there to check your account.
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